InSplitter

Refund Policy

Last Updated: March 16, 2026

This Refund Policy applies to purchases made through insplitter.com and related services. If your order is processed by Paddle, Paddle acts as the merchant of record for that transaction. By purchasing or using our Services, you agree to this Refund Policy.

1. Refund Window

You may request a refund within the following timeframes:

  • One-time purchases: within 14 days of the transaction date.
  • Subscription charges: within 14 days of the initial charge date or any renewal charge date.

We do not apply service-specific usage thresholds, output-quality exceptions, or other product-specific qualifiers within this 14-day refund window.

2. Additional Refund Scenarios

You may also request a refund if:

  • you were charged more than once for the same purchase;
  • the transaction was unauthorized or fraudulent; or
  • a technical failure on our side prevented delivery of the purchased service.

3. How To Request a Refund

To request a refund, email [email protected] and include:

  • the email address used for the purchase;
  • the order or transaction ID; and
  • a short description of the issue.

We will review refund requests promptly. Approved refunds are returned to the original payment method.

4. Refund Processing Time

After a refund is approved, the funds may take 5 to 10 business days to appear in your account, depending on your payment provider and financial institution.

5. Subscription Cancellations

You may cancel your subscription at any time to prevent future renewal charges. Cancellation stops future billing, but it does not automatically refund charges that fall outside the refund window described above.

6. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect legal, operational, or product changes. The "Last Updated" date above shows when this policy was most recently revised.

7. Contact Us

If you have any questions about this Refund Policy, contact [email protected].